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  1. Contact us

Contact us

Assisi Aid Projects welcomes feedback from our supporters.

Phone: 03 90709040

Email: [email protected]

Mail:

Assisi Aid Projects

247-251 Flinders Lane
Melbourne, Vic, 3000
Australia


Complaints and feedback

Complaints and feedback give us an opportunity to improve the quality of our work, build the trust and confidence of our stakeholders, identify areas that require improvement and learn from feedback provided.  Our complaints procedure outlines how to make a complaint.

You can provide feedback or lodge a complaint against Assisi Aid Projects by email, phone, mail, or in person. Once received, your feedback or complaint will be dealt with internally for consideration and resolution. Our Complaints Procedure provides more details about how you can make a complaint, and our approach to acknowledging and resolving a complaint.

If you suspect serious misconduct related to the disclosure or witness of fraudulent, corrupt or unethical behaviour by Assisi Aid Projects, or if you feel unable to raise a concern through the above standard feedback channels because of fear of identification or reprisal, you may use the process outlined in our Whistleblower Policy.

Assisi Aid Projects is a signatory to the ACFID Code of Conduct, a voluntary, self-regulatory code that sets out an organisation’s commitment to conducting its activities with integrity and accountability. If your complaint is concerning Assisi Aid Projects not complying with the ACFID Code of Conduct, you can lodge a complaint with the ACFID Code of Conduct Committee directly as per the process outlined on the ACFID website here.


Complaints related to Assisi Aid Projects partner organisations can also be lodged at [email protected] or in-country:

India programs

Integrated Development Trust (IDT) Vadanallur,

Uthiramerur, Kancheepuram District,

Tamil Nadu

Postal Code: 603 406

Contact: Mr Sathiyaseelan

Email: [email protected] 

IDT Board of Trustees: [email protected]

Tel: +91 044 27272344


Nepal programs

Federation of Business and Professional Women Nepal (BPW Nepal)

Dwarika's Hotel, Battispulati, Bagmati 

Nepal

Postal code: 44600

Contact: Ambica Shrestha, President

Email: [email protected] 

Tel: +977 9851021311   


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Published: 6th July, 2020

Updated: 12th April, 2022

Author: Team Assisi

Location: 247-251 Flinders Lane, Melbourne, 3000

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Assisi Aid Projects is a member of the Australian Council for International Development (ACFID) and adheres to the ACFID Code of Conduct which defines minimum standards of governance, management and accountability of development for non-government organisations. Complaints relating to a breach of the ACFID Code of Conduct can be made to the ACFID Code of Conduct Committee. For more information see www.acfid.asn.au.


Assisi Aid Projects is accredited by the Australian Department of Foreign Affairs and Trade (DFAT), responsible for managing Australia’s development program. To maintain accreditation, Assisi Aid Projects' systems, policies and processes are rigorously reviewed by the Australian Government.


Assisi Aid Projects receives support through the
Australian NGO Cooperation Program (ANCP).

Assisi Aid Projects does not have any religious or political affiliations or proselytize.

We acknowledge the Traditional Custodians of all the lands on which we work and live.
We pay our respects and express our gratitude to their Elders - past, present and emerging.



© 2020 Assisi Aid Projects Australia. ABN 56 511 265 170