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Assisi Aid Projects is a signatory to the Australian Council for International Development (ACFID) Code of Conduct, which defines minimum standards of governance, management and accountability for non-government development organisations. Our voluntary adherence to the Code of Conduct demonstrates our commitment to ethical practice and public accountability. Complaints relating to a breach of the ACFID Code of Conduct can be made to the ACFID Code of Conduct Committee.
Assisi welcomes the opportunity to listen to, and respond to, concerns or complaints using its complaints management process. To raise a concern, please contact Assisi Aid Projects by telephone on +61 (03) 9650 1291 or via the form on this page. Download the full Assisi Complaints Policy or read the process to make a complaint here.
Assisi will provide relevant policies and documentation on request. Assisi is an DFAT accredited Non-Government Organisation. If you have any concerns that Assisi Aid Projects are not complying with the ACFID Code of Conduct, you can make a formal complaint through ACFID. Forms and contact information are available at www.acfid.asn.au/code-of-conduct/complaints. Or contact ACFID directly at firstname.lastname@example.org