Assisi Aid Projects recognizes the importance of being accountable to the communities in which we work and provide a clear complaint handling process to ensure all stakeholders are able to express their concerns with the assurance that issues will be addressed. A complaint or dispute can be made by an external body, party or individual.
Assisi Aid Projects is a member of the Australian Council for International Development (ACFID) and adheres to the ACFID Code of Conduct which defines minimum standards of governance, management and accountability of development for non-government organisations (NGOs). Complaints relating to a breach of the ACFID Code of Conduct can be made to the ACFID Code of Conduct Committee. More information see: www.acfid. asn.au
If you have a complaint about the Assisi Aid Projects’ programs, projects, partner organisations or a staff member, follow these steps:
Complaints related to Assisi partner organisations can also be lodged at email@example.com or on the details in countries below:
Live & Learn Environmental Education:
#40, Street 568, Sangkat Beoungkak II
PO Box 91
Phnom Penh, Cambodia
Tel: +855 23 885 502
Integrated Development Trust (IDT)
Vadanallur, Uthiramerur, Kancheepuram District,
Tamil Nadu, India
Postal Code: 603 406
Tel: +91 44 2727 2344
Email: firstname.lastname@example.org or email@example.com
Assisi will acknowledge receipt of your complaint in writing within three working days to ensure that it is investigated. You will be informed of the outcome by phone and/or writing or email in a timely manner. Please provide your contact details.
Assisi Aid Projects is a signatory to the Australian Council for International Development (ACFID) Code of Conduct, which defines minimum standards of governance, management and accountability for non-government development organisations. Our voluntary adherence to the Code of Conduct demonstrates our commitment to ethical practice and public accountability.
Assisi welcomes the opportunity to listen to, and respond to, concerns or complaints using its complaints management process. To raise a concern, please contact Assisi Aid Projects by telephone on +61 (03) 9650 1291 or by email: firstname.lastname@example.org
Assisi will provide relevant policies and documentation on request. Assisi is an DFAT accredited Non-Government Organisation. If you have any concerns that Assisi Aid Projects are not complying with the ACFID Code of Conduct, you can make a formal complaint through ACFID. Forms and contact information are available at www.acfid.asn.au/code-of-conduct/complaints. Or contact ACFID directly at email@example.com